General | Servers Guru - Knowledge base

How can i contact you ?

Please use the contact form available here. We will get back to you shortly! You can also contact us on Telegram, Matrix, Session (052276cea0c2f5822d3d89d16aaaaaa367a468c399458e732a45a8eb667320e744) or on the live chat. You can also open a ticket here: https://my.servers.guru/tickets If none of our agents are present we will get back to you by email!

Last updated on Sep 24, 2025

Do you support 2FA ?

Yes we support 2FA with an authenticator App or by email. You can setup 2FA for you account here: Configure 2FA

Last updated on Sep 24, 2025

I'm from Turkmenistan, do you have ips working in my country ?

Some of our ip ranges works in Turkmenistan, some of them do not. Unfortunately we do not have control over which ip is allocated to which VPS. So that make it impossible to make sure that you can have a working IP.

Last updated on Sep 24, 2025

What private informations do you collect ?

We do not collect any private informations beside your email address!

Last updated on Sep 24, 2025

Do you have your own datacenters ?

Currently we do not own the datacenters we are using. We are colocating in datacenters, or deploying our own virtualization solution on rented dedicated servers depending on locations.

Last updated on Sep 24, 2025

Can i use a temporary email address ?

You can use a temporary email addresses but you should make sure you can always access that inbox as this address will be used to notify you about important informations regarding your VPS or your account, as well as outstanding invoices and other billing related communications. You should make sure that no one else can access that inbox, otherwise they will have full access over your account and servers (unless you activated 2FA).

Last updated on Sep 24, 2025

What usage is forbidden on your servers ?

You can find a list of all activities that we do not allow in our terms and conditions. Breaking our TOS will result in instant termination of your server.

Last updated on Sep 24, 2025